Privacy Policy

Last updated: February 23^rd 2025

1. Controller

The controller responsible for data processing in accordance with the General Data Protection Regulation (GDPR) is:

Temera Technologies GmbH

Haldesdorfer Straße 14

22179 Hamburg

Germany

Email: info@temera.de

2. Collection and Processing of Personal Data

2.1 Chatbot Interaction

When using our chatbot, we collect and process the following data:

• Chat transcripts to provide communication and respond to support inquiries.
• Voluntarily provided contact details (e.g., email address or phone number) if you request a follow-up.
• Feedback on chatbot responses (thumbs up or down) to improve the quality of the system.

2.2 Automatic Data Collection (Cookies & Log Files)

When visiting our website, certain data is automatically collected to ensure the website functions properly. This includes:

• IP address (shortened where technically possible)
• Date and time of the request
• Browser and operating system used
• Cookies to store user preferences and for statistical analysis

For more details on cookies, please refer to our separate Cookie Policy.

3. Purpose and Legal Basis of Data Processing

The processing of data is based on the following legal grounds:

• Article 6(1)(b) GDPR (Contract Fulfillment): When interacting with our chatbot to obtain information or support.
• Article 6(1)(f) GDPR (Legitimate Interest): To improve our chatbot, analyze usage, and secure our IT systems.
• Article 6(1)(a) GDPR (Consent): If you voluntarily provide us with your email address or phone number.

4. Data Retention Period

• Chat transcripts are stored for up to three years to track support requests and improve the system.
• Feedback data for chatbot optimization is stored in an anonymized form.
• Cookies are stored according to their respective lifespan (see Cookie Policy).

5. Data Sharing with Third Parties

Your data will generally not be shared with third parties unless:

• It is necessary to fulfill our contractual or legal obligations.
• You have explicitly given your consent.
• The processing is carried out by a data processor within the EU, who is contractually obligated to comply with GDPR.

All data processing takes place exclusively in cloud systems within the EU. No data is transferred to third countries.

6. Your Rights as a Data Subject

• Right of access (Article 15 GDPR): Request a copy of the stored data.
• Right to rectification (Article 16 GDPR): Request corrections if your data is incorrect.
• Right to erasure (Article 17 GDPR): Request deletion of your data.
• Right to restrict processing (Article 18 GDPR): Request restriction of data processing under certain conditions.
• Right to data portability (Article 20 GDPR): Receive your data in a structured format.
• Right to object (Article 21 GDPR): Object to data processing based on legitimate interest.
• Right to withdraw consent (Article 7(3) GDPR): Withdraw consent at any time if processing is based on consent.

To exercise your rights, please contact us at info@temera-technologies.de.

If you believe that the processing of your data is not lawful, you have the right to file a complaint with a supervisory authority. In Germany, this would be the data protection authority of your federal state.

7. Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation.

8. Changes to This Privacy Policy

This privacy policy may be updated when necessary. The current version is always available on our website.